Are you using the correct outgoing (SMTP) Server?
- Login to MyAccount and verify your server settings.
- Once verified, edit your settings by following one of our guides.
Have you enabled SMTP Authentication?
- Follow these instructions to enable SMTP Authentication.
Are you receiving an error that states 'Relaying is Denied or Prohibited'?
- SMTP Authentication must be enabled. Follow these instructions.
Do you have a firewall running that is blocking outgoing email?
- Follow these basic steps to check that your firewall is not blocking ports.
Receiving Problems
Are you using the correct incoming (POP3) Server?
- Login to MyAccount and verify your server settings.
- Once verified, edit your settings by following one of our guides.
Have you entered the correct username and password?
- Login to MyAccount and verify your username and password settings.
- Once verified, edit your settings by following one of our guides.
Do you have a firewall running that is blocking incoming email?
- Follow these basic steps to check that your firewall is not blocking ports.
Contact our Support Team
By Telephone: 0870 60 777 94
(National Call Rates Apply)
Sending Problems