What is SMTP Authentication and why is it required to Send E-mail?

Whenever you download an email from our servers, you are required to authenticate with a username and password so that our server knows who you are. This same approach is now being used to send emails through our servers. This process is known as SMTP Authentication.

SMTP Authentication is a method of preventing unsolicited emails (spam) from passing through our outgoing email servers.

We have a commitment to our customers to keep our services running in the best possible way, and that includes any necessary action to remove the threat of spam. By enforcing SMTP Authentication, we are able to pro-actively prevent users from using our email servers in a malicious manner. The side effects from this change are minimal.

How do I change my current settings to use SMTP Authentication?

Most email programs (Netscape Email, Eudura, Microsoft Outlook, Outlook Express and Thunderbird to name a few) have the option to send a username and password to a server before sending emails. Unfortunately, not all email programs will not have these options - if this is the case, please upgrade your email program to the latest version.

Most email programs have similar settings and options available, so the setup guide below (for Microsoft Outlook) should be similar for other email programs.