Are you receiving Invalid Username and/or Password Errors?
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Offpeak Customers receive this error when dialling during office hours.
- Login to MyAccount and verify your dialup settings
- Once verified, edit your dialup settings by following our guide.
Are you receiving a 'No Dial Tone' error?
- The connection between your computer and your phone line is unavailable.
- Ensure that you have a modem cable plugged into your computers modem.
- Ensure that your modem cable is plugged into your phone point (NTE).
Are you receiving a different error during the dialup process?
- You may not be using the correct dialup telephone number.
- Login to MyAccount and verify your dialup settings
- Once verified, edit your dialup settings by following our guide.
ISDN Connections (Dialup)
Have you entered the correct details into your ISDN Modem/Router?
- Login to MyAccount and verify your broadband settings
- Follow your ISDN Hardware instructions and enter the correct dialup settings.
Broadband Connections (ADSL)
Have you entered the correct details into your ADSL Modem/Router?
- Login to MyAccount and verify your dialup settings
- Follow your ADSL Hardware instructions and enter the correct ADSL settings.
Are you synchronising to the broadband network (flashing ADSL light)?
- If your ADSL light is constantly flashing you may not be synchronised.
- Is your modem/router connected properly to your ADSL-enabled phoneline?
- Have you installed filters to each of the phone points for your ADSL line?
- Check any extension cables for defects, If possible, don't use them.
Contact our Support Team
By Telephone: 0870 60 777 94
(National Call Rates Apply)
Modem Connections (Dialup)